We have provided links below to some common travel providers for your convenience. It is critical that you verify the POC requirements set forth by your travel provider before your trip. Do note, however, that as per the Portable Oxygen Concentrator Rental Agreement, Norco is unable to support operation of the portable oxygen concentrator and related equipment outside of the United States or areas within the United States not serviced by Norco. In case of emergency dial 911.Ī: Yes, you are free to travel wherever you desire within the guidelines outlined by your travel provider. Q: What if I have questions about my concentrator?Ī: For any questions concerning your rental POC, contact your local Norco branch. Please see the Portable Oxygen Concentrator Rental Agreement for more information. Norco will securely maintain your credit card information for use as outlined in the signed agreement. Or if the trip extends longer than expected, we will collect the additional charges when the equipment is returned. If the rental duration is shorter than anticipated, Norco will issue a refund. Expedited fees and shipping charges may apply.Ī: We will collect the charges for the expected rental duration when the equipment is picked up or shipped. Q: Can I get a POC for an emergency or last minute trip without the requested two weeks advance notice?Ī: If our inventory allows, we are happy to accommodate requests made within the two week advance notice window. Please contact us in advance if you prefer to ship your POC back to Norco. You can also ship your equipment back to us (shipping charges apply). Typically 1-2 batteries are provided (depending on POC model) if oxygen is prescribed for sleep only.Ī: You can return your rental to any of our Norco locations. Up to four batteries are included with each rental, and you can rent additional batteries for $5.00 each per day. Some POCs also allow for use while the batteries are charging.Ī: Yes. Q: How long does it take for the batteries to charge?Ī: It takes approximately five hours of charge time for each battery. We include up to four batteries with your rental, and you can rent more as needed. It is best to plan on having enough battery life for 50 percent more time than expected in case of delays, etc. Generally speaking, a battery will last between one and five hours. Oxlife Independence Introduction Video - User's Manual and Supplemental InformationĪ: We can help you determine your battery needs based on your liter flow, if you will use pulse or continuous flow oxygen, access to recharging along the way, and the length of your journey. Each POC comes with either a carrying tote, or a wheeled travel cart. We have the best, lightweight options on the market for every need from continuous flow (up to 3 lpm) or pulsing (with 6 settings), to day, night or 24/7 use. We carry multiple brands and styles of portable oxygen concentrators and are here to help you determine the best option to support your prescribed liter flow and individual needs (based on availability). If you are renting from us for the first time, you can upload your prescription when you complete the online reservation form below, or have your physician fax a copy to your local Norco branch. If you are a current Norco customer, we have your prescription on file. Oxygen therapy requires a prescription from your physician. They can vary by transportation method and provider. It is critical that prior to reserving your equipment, you verify the specific requirements or restrictions set forth by your travel provider.
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